ITIL V3 Foundation
Gain an understanding of the concepts and principles that make ITIL today’s most widely accepted approach to IT service management. You will see how ITIL can improve day-to-day operations in IT and raise customer satisfaction.
Prerequisites:
None
Course Content:
Why are Australian organisations joining the rapid world-wide take-up of ITIL? They see major operations and financial benefits to be gained in the areas of IT management, IT staff productivity, help desk, IT operations, IT infrastructure, IT applications and IT business relationship management.
The ITIL V3 framework outlines the optimum organisation of IT resources and describes best practice processes, functions and roles for IT Service Management. Gain practical experience in ITIL processes through group activities using simulation software, and upon completion you can choose to sit an internationally recognized examination for ITIL V3 Foundation certification.
Materials:
Workbooks are provided.
More:
More information @ Box Hill Institute
How to enrol:
Enrolment Information @ Box Hill Institute